Shipping & Returns

Shipping & Returns


(1) Pick Up

If you would like to pick up, please give us a call 09 5295330 to arrange a pickup.

Address: 2/157 Great South Road Greenlane Auckland
Physical Showroom Hours
Monday - Friday 9am - 3pm
by appointments only.

(2) Fastway Couriers for non rural address

Auckland $6
2KG Nation Wide $10
Shorthaul (Whangarei,Tauranga,Waikato, Rotorua) $12
North Island under 10KG $18
South Island under 5KG $18 under 10KG $28

(3) NZ Couriers non rural address

A5 (E20) Satchel $5
A4 (E40) Satchel $8
A3 (E50) Satchel $10
North Island under 0.025m2 $18

(4) Parcel Post / Courier Post

A4 Satchel $5.50
Detail please check

Returns of Products Policy

 The Customer may only return Products to DIGIDOG, and receive a credit or refund, on the following conditions:

(i) The Customer must return Products to DIGIDOG in their original condition and in their original packaging within 10 days of the delivery date stated on the delivery documentation, and must specify the relevant invoice number.
(ii) The Customer must contact DIGIDOG to obtain a returns number.
(iii) Where specific instructions appear in the Catalogue in respect of the return of any Product, the Customer must follow those instructions.
(iv) All items affixed or incorporated into the Product by the Customer must be removed from the Product prior to its return to DIGIDOG.
(v) All Products are returned to DIGIDOG at the Customer's risk, and DIGIDOG accepts no responsibility for any loss or damage to them or any items received by DIGIDOG with them.
(vi) Products must be adequately packed and dispatched freight prepaid, clearly labeled, to P.O.Box 99-535 Newmarket Auckland 1031.

Products accepted for return will be credited at invoice value. DIGIDOG, however, reserves the right to apply a handling charge of 20% of invoice value.

This returns policy does not apply to and DIGIDOG is not obliged to accept the return of any videotapes, books, software, Products bought under Scheduled Orders (see paragraph 2 of Order Cancellations), or non-Catalogue Products. DIGIDOG may accept the return of test equipment in its sole discretion.

Steps of Returns

To send an item back, simply follow these steps:

(1) Please contact us at 09 5295330 or email us to receive a Return Merchandise Authorization (RMA) number. Returns Will Not BE Accepted Without an RMA Number.

(2) Write the RMA number on the outside of your package and follow your shippers packaging instructions.  Item must be returned in its original condition as it was received, including all packaging, boxes, and manuals. Items must be packaged in a shipping box - Do not ship items in the factory packaging only.

(3) Mail your returned item back to our address. 

We will not be responsible for shipping and handling on returned items. We recommend using Courier Post or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse.

Items that are longer than 10 days will be taken back on an individual basis only.  A 20% Restocking Fee may apply.  Please contact us to see if you are eligible for a refund.

Warranty Returns

Warranty Returns All returns for warranty of items that are defective will be replaced or repaired at our discretion if: They are returned within the manufacturer's warranty period. If the product is not part of our current product line, the owner of the product will need to return the item to the original manufacturer for warranty replacement.  All manufacturer warranty terms and restrictions apply. Please return all items in the original packaging if possible.