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Remote Viewing Setup Service

Remote Viewing Setup Service

If you have purchased a system from us,
you would like to set up the remote viewing from a remote PC or a smart phone. There is an instruction of
network setup below.

In case you need us to assist the setup, you would download remote access software
Teamviewer by,
then pay the service through a credit card, we will arrange a time for you. The
service is about 30 to 45 minutes, based on hours if over that.

CCTV System Remote Viewing Setup

Nearly all DVRs and NVRs come with remote viewing feature. Here is the instruction
to set up remote viewing on smart phones.

[1] Configure Network on DVR

The first step is to find the gateway then make up an IP for the DVR or NVR.
Usually the gateway is the router login IP. For a large network, you would need
to discuss to your network administrator.

If you do not know your gateway, you would be able to find the gateway by other
means. Search Google with keyword ' how to find gateway address' then you will
get 65 million web pages about this question. Here is one of link.

In New Zealand, popularly, Vodafone devices use gate way Telecom
uses gateway of This gateway refers to your local network gateway.

The default IP address of AVTECH DVR is We usually change it to or something else according to your gateway.

The default IP address of HIKVISION DVR is We need to change it
to match the gateway. 'match' means the first 3 group numbers need to be same.
The last group number needs to be different.

To configure the network setting on the DVR, you need to bring up the network
setting interface. For AVTECH DVRs, MENU - Advance Configuration - Network is
the way to be there.

Edit the IP and gateway as discussed above.

The default port is 80. Usually we change it to something else i.e. 7070. AVTECH
DVRs only have one port. HIKVISION and digiview DVRs and NVRs have 3 ports.
You will need to do port forwarding in the next step.

To do network setup of DVRs, you can also use software or IE browser to complete
the configuration by login to the DVR. AVTECH system software is video viewer
on windows OS.

[2] Port Forwarding

Port forwarding on a router is an important step also a challenging task for
some people. There are hundreds of modem routers available on the market.
is a dominate website that guides people to do the port forwarding.

Remember you are going to open the port (ie 7070) forwarding to the DVR IP internally
and externally.

There is millions of web pages available talking about port forwarding from
Google search. For example,
is one of them.

For AVTECH DVRs, you need to do only one port forwarding. For HIKVISION DVRs,
you need to do 2 or 3 ports forwarding.

Recently there is new technology (uPnP) available by automatically forwarding
through Mac address. End users do not need to do port forwarding. We will not
discuss this in this instruction.

Please refer to
for your router.

you may use
to check if the port is open.

[3] DDNS

DDNS stands for dynamics DNS. DNS means domain name server.

If your broadband is on static IP address, you would not need to set up the
DDNS for your system. So you can skip this step. When your broadband is on dynamic
IP, you would need to set up a DDNS either on the router or on the DVR.

Usually we set up an account with
Then enter username, password and hostname to the DDNS session of a router or
a DVR. The hostname will replace the IP as the actual IP is dynamic.

New models of AVTECH DVRs come with eagleeyes DDNS free account. It is quite
handy and easy. When you get into the DDNS session by MENU - Advanced Configuration
- Network, you will enter a hostname you like, and your email address. The setup
can be completed in less than 2 minutes. is a webpage
to show your WAN IP address.

[4] Setup Smart Phone

Download the application on the smart phone. You may need to have the password
of your phone ready. Usually we set up one local and one remote links on the

For AVTECH systems, Eagle Eyes Lite is the app. Your DVR IP is the local IP.
Your WAN IP is the remote IP. Alternatively you would use the hostname of DDNS
as the IP.

This instruction is to bring some concepts of setup to you. You would need to
read guides from links provided in order to set up your system viewing remotely.

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