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Digidog Electronics
Digidog Electronics
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Shipping & Returns

Shipping

(1) Pick Up

If you are in Auckland and you would like to pick up, please give us a call (09 5295330, 5295336) to arrange a pickup.

Address: 2/157 Great South Road Greenlane Auckland
Physical Showroom Hours: Monday - Friday: 9:00 am - 4:00 pm by appointments only.

(2) Fastway Couriers

Area >0.3kg(A5) 0.3-0.6(A4) 0.6-2kg 2-5kg 5-10kg 10-15kg
Auckland $4 $5(<25kg)
Shorthaul (Whangarei,Tauranga,Waikato,
Rotorua)
$4 $6 $8 $10 $10 $10
North Island $4 $6 $8 $14 $14 $20
South Island $4 $6 $8 $15 $24 $30

2) Courier Post & NZ Post Parcel Post

Here there are a range of prices for the standard envelops of Courier Post, and Fastpost.

SIZE A4 Satchel
(Parcel Post Tracked)
A4 Satchel
(Courier Post)
  $6.50 $8

* Signature required: approx $2.50 extra.

Returns of Products Policy

 At DIGIDOG, we strive in every way to meet our 100% satisfaction guarantee.

The Customer may only return Products to DIGIDOG, and receive a credit or refund, on the following conditions:

(1) The Customer must return Products to DIGIDOG in their original condition and in their original packaging within 10 days of the delivery date stated on the delivery documentation, and must specify the relevant invoice number.
(2) The Customer must contact DIGIDOG to obtain a returns number.
(3) Where specific instructions appear in the Catalogue in respect of the return of any Product, the Customer must follow those instructions.
(4) All items affixed or incorporated into the Product by the Customer must be removed from the Product prior to its return to DIGIDOG.
(5) All Products are returned to DIGIDOG at the Customer's risk, and DIGIDOG accepts no responsibility for any loss or damage to them or any items received by DIGIDOG with them.
(6) Products must be adequately packed and dispatched freight prepaid, clearly labeled, to P.O.Box 99-535 Newmarket Auckland 1149.
 
Products accepted for return will be credited at invoice value minus all shipping charges. DIGIDOG, however, reserves the right to apply a handling charge of 20% of invoice value.
 
This returns policy does not apply to and DIGIDOG is not obliged to accept the return of any videotapes, books, software, Products bought under Scheduled Orders (see paragraph 2 of Order Cancellations), or non-Catalogue Products. DIGIDOG may accept the return of test equipment in its sole discretion.

Steps of Returns

To send an item back, simply follow these steps:
(1) Please contact us at 09 5295330 or email us at return@digidog.co.nz to receive a Return Merchandise Authorization (RMA) number. Returns Will Not BE Accepted Without an RMANumber.
(2) Write the RMA number on the outside of your package and follow your shippers packaging instructions.  Item must be returned in its original condition as it was received, including all packaging, boxes, and manuals. Items must be packaged in a shipping box - Do not ship items in the factory packaging only.
(3) Mail your returned item back to the following addresss:

P.O.Box 99-535 Newmarket Auckland 1149.

We will not be responsible for shipping and handling on returned items. We recommend using Courier Post or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse.

Items that are longer than 10 days will be taken back on an individual basis only.  A 20% Restocking Fee may apply.  Please contact us to see if you are eligible for a refund.
 
Warranty Returns

Warranty Returns All returns for warranty of items that are defective will be replaced or repaired at our discretion if: They are returned within the manufacturer's warranty period. If the product is not part of our current product line, the owner of the product will need to return the item to the original manufacturer for warranty replacement.  All manufacturer's warranty terms and restrictions apply. Please return all items in the original packaging if possible.
 
** Please note: ALL returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, it will be refused by our returns department and mailed back to you. Please contact us at 09 5295330 or email us at return@digidog.co.nz to receive an RMA number.
 
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